Cloud Calls Solutions
Appointment desk

Roofing & Solar

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Tonight

Book an appointment

Takes 20 seconds. QA checks it next.

Roofing questions

Pipeline

Waiting for QA0
Approved0
Rejected / cancelled0

Team tonight

AgentBookedApprovedRejected / cancelledWaitingApproval

Attendance

Mark each agent for the shift day; click the marked one again to clear it. Saturdays and Sundays count as OFF unless marked. Deductions come off the basic only: UPL = one day (basic ÷ 30), Half day = half a day, NSNC = three days, and an NSNC on a Monday or Friday also makes that weekend 2 UPLs. Annual leave needs 6 months of service and days left (21 a year).

AgentBookedStatusAnnual leave this year

This pay period

AgentAttendedHalf dayOFFUPLNSNCAnnual leave

Working hours

Upload the dialer's hours report (Excel or CSV). It finds the agent, date and time columns by their headings, skips total rows, and lets you pick which time column counts before saving. One row per agent per day, or one total per agent for the pay period. Uploading a day again replaces it. Pay plan target: 165 productive hours a month.

On record

AgentDays uploadedHours

Incidents

Team leads add incidents here; Kai reviews each one. Approved ones count on the pay plan (each adherence deduction takes 5% off the KPI score, and 2+ in a week or 7+ in a month cancels the KPI bonus; more than 3 bad calls a month keeps the salary at the 10,000 floor) and the agent gets the email from hr@cloudcallssolutions.net.

Owner area · payroll

Salaries live in a private sheet only you can open. This locks again when you close it.

Staff PIN

QA and managers use the same PIN to approve, reject, cancel and send appointments to clients.

Reject appointment

Roster

Add, rename or remove people and clients. Changes go live for everyone when you save.

Approved by QA